Elenite seaside resort confutes criticism in “Sun” article
Article published from FrogNews.bg on 2008-07-18 13:18:00Category: Travel in Elenite
The claims by British tourists about strippers at the beach bar, erotic photo sessions on the beach, inconsiderate staff, poor hygiene and frequent power cuts are fraudulent, the managers of the resort say. On July 14 “The Sun” published an article on its website titled, "Brits` hotel room staff romp shock" containing the complaints of two Brits who visited Elenite seaside resort.
They complained about “the revolting behavior of two staff members, frequent strip shows at the beach bar, erotic photo sessions on the beach, inconsiderate staff, poor hygiene, no air conditioning and frequent power cuts.” They claim they got food poisoning and that a father and son got infected with salmonella. The managers of the resort investigated the two cases. The conclusion:
“The published information does not correspond to the truth in any way. No complaints regarding the staff were received at any one of the four hotels in Elenite. The quoted Ricky Dearn and his family stayed at the Royal Park Hotel for two weeks but did not complain to hotel management about two hotel employees having sex in their room. We think a shocked guest would have done just this. Actually, Mr. Dearn informed the front desk that he saw two people leaving his room on June 21. Tapes from hallway cameras showed that only the cleaning lady went into the room to clean it.
The story of Simon Inglut, who supposedly got infected with salmonella together with his son, is much more serious and we requested a written explanation from the medical team at Elenite. No complaints from a Simon Inglut or Tyler Inglut were received at the medical center. There has never been a case of food poisoning at Elenite, much less a serious bacterial infection like salmonella.
Elenite is a typical family resort. The beach bar, the open-air theater and the specially built entertainment venue feature all kinds of performances, but never striptease. Half of the guests are children and all the shows end at 10:30 in the evening. All the hotels have central AC. The guests can regulate the temperature in their rooms, but the AC is on at all times. This year there was a major power shortage on July 5, which continued 8 hours. The power systems in all the resorts in the area were down. This was caused by extensive damages and affected a region with a population of 200 000. The company EVN took responsibility for the damage and hotel managers everywhere apologized to their guests.
We came upon an interesting tendency in the course of our investigation. Complaints about the services at Bulgarian hotels have escalated in recent years, but it is always Brits that complain and reimbursements usually follow. In some cases tourists get compensation for “suffering” at a given hotel and use the money to go back to the same hotel on vacation. The setup is this: the tourists go home, wait a week or two and make noise on some website. Then they contact a lawyer or one contacts them. The lawyer presses the tour operator, who presses the hotel. Reimbursement is paid.
What is more, you can publish any news you want at Google for 49 dollars a year. The news spreads through paid links as information from an independent, unverified source. The media rarely pay attention, but people often click on a link that looks interesting. Experts claim that smaller agencies make $100-200 a month from these links and don’t take them down."
They complained about “the revolting behavior of two staff members, frequent strip shows at the beach bar, erotic photo sessions on the beach, inconsiderate staff, poor hygiene, no air conditioning and frequent power cuts.” They claim they got food poisoning and that a father and son got infected with salmonella. The managers of the resort investigated the two cases. The conclusion:
“The published information does not correspond to the truth in any way. No complaints regarding the staff were received at any one of the four hotels in Elenite. The quoted Ricky Dearn and his family stayed at the Royal Park Hotel for two weeks but did not complain to hotel management about two hotel employees having sex in their room. We think a shocked guest would have done just this. Actually, Mr. Dearn informed the front desk that he saw two people leaving his room on June 21. Tapes from hallway cameras showed that only the cleaning lady went into the room to clean it.
The story of Simon Inglut, who supposedly got infected with salmonella together with his son, is much more serious and we requested a written explanation from the medical team at Elenite. No complaints from a Simon Inglut or Tyler Inglut were received at the medical center. There has never been a case of food poisoning at Elenite, much less a serious bacterial infection like salmonella.
Elenite is a typical family resort. The beach bar, the open-air theater and the specially built entertainment venue feature all kinds of performances, but never striptease. Half of the guests are children and all the shows end at 10:30 in the evening. All the hotels have central AC. The guests can regulate the temperature in their rooms, but the AC is on at all times. This year there was a major power shortage on July 5, which continued 8 hours. The power systems in all the resorts in the area were down. This was caused by extensive damages and affected a region with a population of 200 000. The company EVN took responsibility for the damage and hotel managers everywhere apologized to their guests.
We came upon an interesting tendency in the course of our investigation. Complaints about the services at Bulgarian hotels have escalated in recent years, but it is always Brits that complain and reimbursements usually follow. In some cases tourists get compensation for “suffering” at a given hotel and use the money to go back to the same hotel on vacation. The setup is this: the tourists go home, wait a week or two and make noise on some website. Then they contact a lawyer or one contacts them. The lawyer presses the tour operator, who presses the hotel. Reimbursement is paid.
What is more, you can publish any news you want at Google for 49 dollars a year. The news spreads through paid links as information from an independent, unverified source. The media rarely pay attention, but people often click on a link that looks interesting. Experts claim that smaller agencies make $100-200 a month from these links and don’t take them down."
